Request data deletion

How to request deletion

Email hey@dolorez.com with the subject Data deletion request. This contact is available to guests, staff, restaurant administrators and people asking about data associated with the dolorez. Meta app.

1. Tell us the restaurant name and whether you are a guest, staff member or restaurant administrator.
2. Provide the email address or phone number already associated with your record, and your name, so we can locate it. If possible, write from that existing email address.
3. Tell us what you want deleted: for example, an account, staff profile, guest contact record, booking history, uploaded photo or information received through a connected integration. You may also ask for access or correction.

Do not send passwords, verification codes, government identification or private reservation-management links. We will ask for an appropriate, limited verification step if needed. An authorized representative may contact us; we may need confirmation of that authority.

What happens next

We review your request, verify identity and authority, and identify the records involved. For guest or employment records controlled by a restaurant, we coordinate with that restaurant. We delete or de-identify information as appropriate and explain any information retained for legal, employment, accounting, fraud-prevention or security obligations, or another applicable exception. We respond within the period required by applicable law.

Deletion can affect account access, schedules, messages and booking history. Some records involve other people or restaurant obligations and may need limited retention or redaction rather than deletion of the entire shared record. We address relevant service-provider and backup copies as part of the request; restricted backup copies may persist until their normal expiry or replacement. They are not a separate source for ordinary product use.

Facebook and Instagram

As of October 30, 2026, the dolorez. Meta app has no restaurant connections or granted customer-data permissions. Native Reserve-provider integration is not active. You can still use the email instructions above for any data you believe is associated with dolorez.

If you later authorize a supported connection, you can remove its authorization in the relevant Facebook or Instagram app or business-integration settings. Removing access stops future access through that connection; it does not itself delete an independently created booking, staff record or account. Email us to request deletion of information already held by dolorez. These instructions do not delete your Facebook or Instagram account.

Cancellation, messages and app removal

• Cancel a reservation or waitlist visit through its private management link or the restaurant. Cancellation retains a history record; it is not a data-deletion request.
• Reply STOP to stop SMS messages from the sending number. Stopping texts does not itself cancel a visit or delete its record.
• Turn off push notifications in your phone or app settings. Removing the Home Screen app does not remove server-side records.
• For deletion or correction of stored information, email the privacy contact above.

Requests are reviewed before records are changed. Opening this page or its email link does not automatically delete anything.